Terms of service

These terms apply when you use ecommerce-platform, run by ecommerce-platform Co., Ltd. ("we"). By signing in or placing an order you agree to them and to our privacy policy.

Who you're buying from

Each product is sold by the brand shown on it. When you place an order, your contract of sale is with that brand, not with us. We run the marketplace: we list the brands' products, pass your order and payment evidence to them, and help when something goes wrong.

Your account

You sign in with Google. Keep your Google account secure; you're responsible for what happens in your account. You must be 20 or over, or have a parent's or guardian's consent. We may suspend accounts that break these terms or are used for fraud.

Prices and payment

• Prices are in Thai baht and include VAT where the brand is VAT-registered. Shipping is shown before you place the order.
• You pay the brand directly by PromptPay or bank transfer, for the exact amount shown, before the payment deadline on your order. Unpaid orders are cancelled automatically when the deadline passes and the items are released.
• Upload your transfer slip on the order page. The brand checks it and confirms your payment, or tells you what's wrong.
• Campaign prices and discount codes apply while they last and within their stated limits.

Shipping

The brand ships your order within the processing time shown on its shop and adds tracking. An order is marked delivered when you confirm it or automatically 7 days after shipping, unless you tell us there's a problem.

If the brand hasn't shipped 7 days after confirming your payment, you can ask us to step in from your order page. We'll ask the brand to ship or to cancel and refund you in full, and keep you updated. We can't make payments on a brand's behalf. See our buyer promise.

Returns and refunds

• Every brand accepts returns for at least 7 days after delivery, and sets its own window and conditions on top of that, shown on its shop and product pages. Request a return from your order page within the brand's return window.
• The brand reviews your request. If it's approved, send the items back as instructed. When the brand receives them, it refunds you directly to your account and uploads the refund slip. You can then confirm the refund arrived or tell us it hasn't, from your return page; if you don't answer within 5 days, we treat it as received.
• If a brand cancels an order after you've paid, it refunds you in full.
• These terms don't limit your rights under Thai consumer protection law.

Reviews and content

Reviews must be honest and about the product. We may hide reviews that are abusive, off-topic or misleading. You keep ownership of what you post and give us a licence to show it on the marketplace.

Acceptable use

Don't misuse the service: no fraud, fake slips, scraping, attempts to break security, or interfering with other people's use of the service.

Liability

Brands are responsible for their products, descriptions, shipping and refunds. We take care to run the marketplace well but provide it "as is"; to the extent the law allows, we are not liable for indirect loss or for a brand's failure to perform its contract with you. Nothing in these terms limits liability that can't be limited by law.

Changes

We may update these terms. If a change matters, we'll tell you before it takes effect. The version date is at the top of this page.

Law and disputes

These terms are governed by Thai law, and the courts of Thailand have jurisdiction.