Our buyer promise

Every order on ecommerce-platform is with one brand, and you pay that brand directly. We don't hold your money, so here's exactly what we do and don't do to make buying safe.

How we choose brands

Every brand applies, and our team reviews it before its shop goes live. We check that:

• it sells its own designs, or a clearly curated selection, and not copies of other labels;
• there's a real, reachable business behind it, with contact details we've tested;
• its shipping times and fees are clear, and it accepts returns for at least 7 days after delivery;
• the name on its bank account or PromptPay matches the brand's documents. When we've checked it, the payment page says Account name checked by ecommerce-platform.

We look at brands, not at every item, so we can't certify that a product is authentic. If something isn't as described, the return policy on the product page applies.

Paying the brand

You pay the brand by bank transfer (or PromptPay) from any Thai bank app, and upload your slip. The brand confirms once the money arrives. Only ever pay the account shown on your order page. How paying works.

Returns

Every brand accepts returns for at least 7 days after delivery; many allow longer. Each product page shows that brand's return window and who pays return shipping. You request a return from your order page.

When the brand sends your refund, your return page asks whether it arrived. If it hasn't, choose It hasn't arrived and we'll follow it up with the brand until it's sorted; if you don't answer within 5 days, we count it as received. If a refund is due and the brand still hasn't sent it after 5 days, you can contact support from the same page.

Reviews

Only buyers who received their order can review it, and every review shows which item was bought. Brands can reply, but they can't edit or remove reviews.

If your order doesn't ship

If the brand hasn't shipped 7 days after confirming your payment, open your order page and choose Ask ecommerce-platform to step in. Then we:

• contact the brand and ask them either to ship with tracking or to cancel and refund you in full;
• keep you updated by email until it's settled;
• pause the brand's checkout if they don't respond.

Refunds are paid by the brand. We can't move money out of a brand's account, but we stay on it with you until there's an answer.